This policy describes how Escaliers Messier collects, uses and protects personal information collected through escaliersmessier.ca and in the course of our business activities, and is established in accordance with the Act respecting the protection of personal information in the private sector of Québec (Act 25).
Escaliers Messier is the company responsible for the processing of personal information collected in the course of its business activities and via the escaliersmessier.ca website.
In accordance with Act 25, Pierre-Yves Messier, General Manager, acts as the Privacy Officer, who can be reached at info@escaliersmessier.ca or by telephone at 514 556-6110 for any questions regarding this policy or the exercise of your rights.
We only collect the information necessary to manage the requests you send us and the proper development of the projects entrusted to us.
No information is used for automated marketing purposes, profiling or selling to a third party.
The collection and use of your information is based on the following bases:
You can withdraw your consent at any time, without affecting the validity of previous processing.
No personal information is sold, rented or transferred for commercial purposes.
We use a limited number of service providers, each subject to a confidentiality and compliance commitment:
Some of our service providers (Google, Hostinger in particular) may host or process information outside of Quebec, mainly in the United States or Europe.
In accordance with section 17 of Act 25, we have assessed the privacy factors of these transfers and we ensure that these providers offer a level of protection equivalent to that provided for under Quebec law, including through appropriate contractual clauses.
Law 25 grants you a set of rights regarding your personal information, which you can exercise at any time with the Privacy Officer identified in section 01.
Know what information we hold about you and obtain a copy of it.
Have inaccurate, incomplete or misleading information corrected.
Request the deletion of your information where there is no legal obligation to do so.
To withdraw consent previously given at any time.
Receive your information in a structured, commonly used, machine-readable format.
Request the cessation of the dissemination or the deindexation of information concerning you, under the conditions provided for by law.
To exercise any of these rights, write to info@escaliersmessier.ca We will respond to your request within 30 days. Proof of identity may be requested in case of reasonable doubt, and we will notify you of the request.
Recourse to the CAI. If you believe that your rights are not being respected, you can file a complaint with the Commission d'accès à l'information du Québec: cai.gouv.qc.ca.
The site uses three categories of cookies:
You can manage your preferences at any time via the “Manage consent” button at the bottom of the page, or configure your browser to block all or some cookies.
In the event of an incident that poses a serious risk of harm, we promptly notify the Access to Information Commission and the individuals concerned, in accordance with section 3.5 of Act 25. An internal record of confidentiality incidents is maintained.
The Site is not intended for, and we do not knowingly collect, information from, persons under the age of 14. Any processing of information concerning a child under the age of 14 requires the consent of a holder of parental authority. If you become aware that such information has been provided to us, please contact us for deletion.
Escaliers Messier does not make any decision based solely on automated processing of your personal information. Each estimate, refusal or project adjustment is subject to a human analysis by a member of our team.
This policy may be updated to reflect changes in law, jurisprudence or our practices. The date of last update is indicated at the top of the page. In the event of a material change, we will notify you by appropriate means.
To initiate a text message conversation about an inquiry, an estimate, an appointment, measurements, manufacturing, delivery, installation or after-sales service, send your question to 514 556-6110.
By sending an SMS to Escaliers Messier at 514 556-6110, or by verbally giving your consent to a member of our team, you agree to receive conversational responses and customer service follow-ups related to your request or project.
No sharing of SMS consent. SMS consent and mobile registration information is not shared with any third parties or affiliates and is used only to provide the requested communications.
To start a text-message conversation about a request, estimate, appointment, measurements, fabrication, delivery, installation, or after-sales service, send your question to 514-556-6110.
By texting Escaliers Messier at 514-556-6110, or by giving verbal consent to a member of our team, you agree to receive conversational replies and customer-care or project follow-ups related to your request.
No sharing of SMS consent. No mobile opt-in or SMS consent information is shared with third parties or affiliates. It is used only to provide the requested communications.
If you have any questions about this policy or the processing of your personal information, please contact the Privacy Officer: